Privacy Policy

Privacy Policy

Privacy Policy – First Crack Coffee

At First Crack Coffee, your privacy is respected and protected. This policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Delivery address

b) Order Information

  • Products purchased
  • Order value
  • Payment method (Cash on Delivery or others if added)

c) Technical Data

  • IP address
  • Browser type
  • Device information
  • Website interaction behavior

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you regarding your purchase or delivery
  • Provide customer support
  • Improve website performance and user experience
  • Prevent fraud and misuse (especially Cash on Delivery abuse)
  • Send updates or promotional offers (only if you opt in)

3. Sharing Your Information

We only share your data when necessary:

  • Delivery partners (for order fulfillment)
  • Payment processing providers (if applicable)
  • Shopify platform services (secure infrastructure)

We do not sell or rent your personal data to third parties.

4. Data Security

We implement appropriate security measures to protect your information. However, no system is 100% secure, and we encourage users to protect their own data when browsing online.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience
  • Analyze traffic and behavior
  • Improve marketing performance

You may disable cookies in your browser settings if preferred.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where applicable)

To exercise your rights, contact us using the details below.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

8. Contact Information

For any questions regarding this Privacy Policy, please contact:

📧 Email: hello@firstcrackcoffee.me
📞 Phone: +961 3 201 714

9. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Continued use of our website implies acceptance of these updates.