At First Crack Coffee, we take pride in delivering freshly roasted, high-quality coffee. Due to the nature of our products, we maintain strict quality control and clear return conditions.
1. Returns Eligibility We accept returns only under the following conditions:
The product received is damaged or defective
The product delivered is incorrect
We do not accept returns for change of mind or taste preference.
2. Return Conditions To be eligible for a return:
The item must be unused and in its original packaging
A return request must be submitted within 24 hours of delivery
Proof of issue (photo/video) must be provided
3. Refunds Once the returned item is received and inspected:
If approved, a refund or replacement will be issued
Refunds are processed via the original payment method or cash depending on the payment type
4. Delivery Refusal / COD Abuse Orders refused upon delivery without valid reason may result in:
Restriction on future Cash on Delivery orders
Additional confirmation required for future purchases
5. Contact for Returns For any return request, contact us: 📞 +961 3 201 714 📧 hello@firstcrackcoffee.me
